To Get Your Money Back, Persistence is Key

A few weeks ago, I came across the Consumerist‘s 2010 March Madness-themed bracket for “Worst Company in America.”  It is currently in the Elite 8, with strong contenders including Bank of America, Comcast, and Ticketmaster (to see the full bracket, click here).  This competition is great, as it gives consumers a vehicle for expressing their dissatisfaction with service received from less-than-great companies.

But the fact is that none of the consumers will get their money back simply by voting against companies – the only one who can give you your money back is the company that has disappointed you, and they will only know that if you get in touch with them directly.  And persistently. Continue reading

Advertisements

Double up on Travel Bonuses this Fall

As travel plans are cut out to save on personal and business costs, reaching a meaningful threshold in a travel rewards program has become less and less realistic for many people this year.  But to give you a boost and keep you traveling, some airlines and Amtrak are giving double points this fall.

Airlines typically have sales in which they give double miles for travel on specific routes.  But this fall, many airlines are also giving double elite qualifying miles (EQM) for travel to any destination.  In contrast to double miles, bonus EQMs cannot be redeemed for travel and expire in the end of the year, but they can help you reach elite status faster.  In most airlines, you need to earn 25,000 EQMs within a calendar year to reach the lowest elite tier, and more for higher ones.  Elite membership not only gives your priority in boarding, seating, and standby, but also entitles you to bonus miles for travel.  Most airlines give 25% bonus miles – which can be redeemed for travel – to members of their lowest elite tier and 100% or more to members of higher tiers on almost any flight.  So think of qualifying for elite status this year through EQMs as an investment for earning more redeemable miles next year.

As covered by Tim Winship from smartertravel, American announced its double EQM deal in early September, and was soon followed by United and Continental.  All three deals require pre-registration and run until December 15, 2009.  Keep an eye out for other airlines that may eventually take part in this competition.

Amtrak is also trying to draw in more travelers by making its rewards more attainable: until December 19, 2009, you can get double points for any travel through its “Double Days” promotion.  Pre-registration is also required, but, unlike the airline programs, the extra points earned can be redeemed for travel.  Amtrak’s program (explained in a previous post in more detail) awards points per dollar spent, which can then be redeemed for Amtrak tickets.  The number of points required varies by Amtrak line, with travel on the northeast corridor requiring the most.

Just because you or business has to cut down on travel this year does not mean you shouldn’t get a shot at reaching elite status or earning enough Amtrak points for travel.  Pre-register for these deals now to reach travel rewards goals twice as fast this fall.